Privacy Policy
Last updated: 24 October 2026
1. About this policy
I am Christine Ozolins, trading as Many Treasures Ceremonies, based in Liverpool, United Kingdom.
I respect the privacy of the people and families I work with. This policy explains how I collect, use, store and share personal information when you visit my website, contact me or use my celebrancy services.
I am the data controller for the personal information I handle in running Many Treasures Ceremonies. This means I am responsible for deciding how and why that information is used.
I handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, as amended.
You can contact me about this policy or your personal information at:
Email: christine@manytreasuresceremonies.co.uk
Telephone: 0151 272 1966
2. Personal information I collect
The information I collect depends on how you interact with me. It may include:
Your name, email address, telephone number and postal address.
Information about your enquiry, booking and ceremony arrangements.
Emails, messages and other correspondence.
Notes from conversations and family meetings.
Personal stories, memories, relationships and preferences shared for the preparation of a ceremony.
Information about other people involved in a ceremony, such as relatives, speakers and professional contacts.
Audio recordings of meetings, where the people taking part have agreed to the recording.
Ceremony drafts, amendments and final scripts.
Information needed for invoices, payments and business records.
My website may also collect technical information about your device and your use of the site. This is explained in the Cookies and Analytics section below.
Please avoid providing information about other people that is unnecessary for the ceremony. If you share another person’s contact details, please make them aware that you have done so and direct them to this policy where appropriate.
3. Where information comes from
I usually receive information directly from you through enquiries, correspondence and meetings.
I may also receive relevant information from other people involved in arranging a ceremony, such as family members, funeral directors or other professionals.
Where I receive information about you from someone else, I use it only where there is an appropriate reason and lawful basis to do so.
4. Sensitive and personal family information
Preparing a meaningful ceremony can involve discussing private or sensitive matters.
Information about living people may include religious or philosophical beliefs, health information, sexual orientation or other information given additional protection under data protection law.
I aim to collect only the information needed for the ceremony and to handle it with care and discretion.
Where I need to use this specially protected information, I must have both an appropriate lawful basis and an additional legal condition for doing so. Where I rely on explicit consent, I will explain the proposed use and ask the person concerned for their agreement.
You do not have to share sensitive details that you do not wish to include. We can discuss alternative ways to prepare the ceremony.
Information about someone who has died is not itself personal data under UK data protection law. However, stories about that person can also contain personal information about living relatives and friends. I handle these accounts respectfully and protect any personal information about living people, obtaining explicit consent where needed.
5. How I use personal information
I use personal information to:
Respond to enquiries and discuss the services you need.
Arrange meetings and manage bookings.
Understand your wishes and prepare a personalised ceremony.
Check details and agree the ceremony wording with the appropriate people.
Communicate with relatives, funeral directors, venues and other professionals where necessary.
Deliver the ceremony and provide agreed copies of the script.
Manage invoices, payments and business administration.
Keep appropriate records and meet legal obligations.
Respond to questions, concerns, complaints or legal claims.
Maintain the security and operation of my website and business systems.
Understand and improve the use of my website, as explained below.
I do not currently send marketing emails or sell personal information.
6. My lawful bases for using personal information
The lawful basis depends on the purpose and the circumstances.
Enquiries and bookings
Where you ask about my services or book a ceremony, I use the information necessary to take steps at your request before entering into a contract, or to carry out our contract.
Ceremony preparation and coordination
Where I need to use information about relatives, speakers or other people who are not parties to my contract, I may rely on legitimate interests in arranging and delivering the requested ceremony.
I consider whether that use is necessary and proportionate and whether the person’s interests, rights or reasonable expectations outweigh those interests.
Optional recordings
I rely on consent to make optional recordings of family meetings. Declining a recording does not prevent you from using my services; I can take written notes instead.
Legal and financial obligations
I use information where necessary to meet legal obligations, including applicable tax and accounting requirements.
Business administration, security and complaints
Where appropriate, I rely on legitimate interests in administering and protecting my business, maintaining records, and responding to complaints or claims.
Sensitive information
Where information receives additional protection under data protection law, I also identify an appropriate additional condition, as explained in Section 4.
Where I rely on consent, you may withdraw it by contacting me. Withdrawal does not affect the lawfulness of what was done before consent was withdrawn.
7. Meeting recordings and transcription
With the agreement of everyone taking part, I may record a family meeting using Voice Record Pro. The purpose is to support accurate note-taking and ceremony preparation.
Recording is optional. Please tell me if you would prefer not to be recorded or would like the recording stopped. Voice recordings are retained on my device until the ceremony is finalised and subsequently deleted.
Access to recordings is limited to what is needed for the agreed purpose.
8. Who I share information with
I share information only where there is an appropriate reason and lawful basis.
Depending on the arrangements, recipients may include:
The family members or other people agreed as contacts for checking ceremony details and drafts.
Funeral directors, venues, speakers or other professionals involved in delivering the ceremony.
Providers supporting my website, email and document storage.
Professional advisers or public authorities where necessary for legal, accounting or regulatory purposes.
A trusted safety contact, where necessary for lone-working arrangements, limited to the appointment details needed to check that I am safe.
My current technology providers include:
Squarespace, for my website and its associated features.
Google Workspace, for business email and associated services I use.
Apple iCloud, for document storage and synchronisation.
I use Voice Record Pro for agreed meeting recordings. Any sharing or cloud storage associated with those recordings depends on the settings and services enabled.
I aim to share only the information needed for the particular purpose. I do not publish identifiable family stories, photographs or testimonials for promotional purposes without separate permission.
9. How long I keep information
I keep personal information only for as long as it is needed for the purpose for which it was collected, including relevant legal, accounting and record-keeping requirements.
My retention arrangements are:
Enquiries that do not lead to a booking: 3 months.
Meeting recordings and any transcripts: 3 months maximum after ceremony.
Working notes and draft scripts: 12 months.
Final ceremony scripts and essential booking correspondence: 5 years.
Invoices and financial records: 10 years.
Complaints or legal-claim records: for as long as reasonably necessary to resolve the matter and meet applicable legal requirements.
Where appropriate, information may be kept longer if it is needed for an ongoing complaint, dispute or legal obligation.
When information is no longer required, I delete it securely or anonymise it. Copies held in provider backups may remain until overwritten or removed under the provider’s backup arrangements.
10. Keeping information secure
I take reasonable and proportionate steps to protect personal information against unauthorised access, loss, misuse or disclosure.
These include limiting access to information, using appropriate account and device security, taking care when sharing documents, and deleting information when it is no longer needed.
No online service or electronic storage system can be guaranteed completely secure. If a personal data breach occurs, I will assess it and take the steps required by applicable law. I use two-factor authentication and encryption on all my devices.
11. Squarespace and overseas processing
My website is hosted by Squarespace. Squarespace processes information to provide its services and may also act as a controller for some information it handles for its own purposes.
Other technology providers I use may also process or store information outside the United Kingdom.
Where a transfer is subject to UK international-transfer requirements, I must ensure that an appropriate legal mechanism applies, such as UK adequacy regulations or approved contractual safeguards.
You may contact me for further information about the arrangements relevant to your information.
12. Your data protection rights
Depending on the circumstances, you may have the right to:
Be informed about how your information is used.
Request access to your personal information.
Ask for inaccurate information to be corrected.
Ask for information to be erased.
Ask for its use to be restricted.
Object to certain uses, including those based on legitimate interests.
Receive certain information in a portable electronic format.
Withdraw consent where processing relies on consent.
These rights are not absolute and may be subject to conditions or exemptions.
To make a request, please email christine@manytreasuresceremonies.co.uk.
I may need to verify your identity before responding. Requests are normally free of charge, and I will respond within the applicable statutory timescale.
13. Questions and complaints
Please contact me if you have any concerns about how I handle your personal information. I welcome the opportunity to understand and address them.
You also have the right to complain to the UK’s Information Commissioner’s Office:
Website: ico.org.uk
Telephone: 0303 123 1113
You do not have to raise a concern with me before contacting the ICO.
14. Information about children
My services are generally arranged by adults, but ceremony preparation may involve information about children or their participation.
I aim to collect only what is necessary and to give particular care to children’s privacy and interests. Where information about a child is involved, I will consider the appropriate involvement of their parent or guardian and the child’s own understanding and wishes.
Please avoid sharing unnecessary sensitive information about children.
15. Cookies and analytics
My website uses Squarespace and may use cookies and similar technologies to operate securely, remember choices and understand how the website is used.
Squarespace analytics may process technical and usage information, such as information about your browser and device, your IP address, pages visited and interactions with the site.
I do not currently use Google Analytics.
Where consent is required for cookies or similar technologies, I will ask for it before they are used. Where a permitted exception applies, I will provide the information and any objection controls required by law.
16. External links and fonts
My website may link to other websites. If you follow those links, the other organisation’s privacy policy applies to its handling of your information.
My website uses fonts supplied through Google Fonts and Adobe Fonts. When fonts are requested from these providers, they may receive technical information such as your IP address and browser details.
17. Changes to this policy
I may update this policy to reflect changes in my services, systems or legal obligations.
The latest version will appear on this page with its updated date. Where appropriate, I will also bring significant changes to the attention of the people affected.